Refund policy

 

Return & Refund Policy

Last updated: February 24, 2026

30-Day Return Policy

At VibeVee, we offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it

  • All original tags must be attached

  • The item must be in its original packaging

  • You must provide a receipt or proof of purchase

To start a return request, please email us at:
📧 vibeveeindia@gmail.com

Returns must be sent to the following address:

Moti Pavad,
Tharad,
Gujarat – 385565
India

Please note:
Items sent back without first requesting a return will not be accepted.

If your return is approved, we will provide instructions on how and where to send your package. If applicable, return shipping details will also be shared at that time.

For any return-related questions, feel free to contact us at vibeveeindia@gmail.com

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If you receive:

  • A damaged item

  • A defective product

  • The wrong item

Contact us within 48 hours of delivery with photos or video proof so we can review the issue and resolve it quickly.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants, etc.)

  • Personalized or custom-made products

  • Personal care and beauty products (for hygiene reasons)

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you are unsure whether your item qualifies for return, please contact us before placing your order.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original item (if eligible), and once your return is approved, you may place a new order separately.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

Items must still meet the same return conditions:

  • Unused and unworn

  • With tags

  • In original packaging

  • With proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be processed to your original payment method

  • Refunds are issued within 10 business days

  • Your bank or credit card provider may take additional time to process the payment

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 vibeveeindia@gmail.com